Delivery & Tracking
In order to offer efficient delivery on all orders we request customers to give accurate delivery address details, including postcode, these are essential for efficient delivery.
Your Hamper Delivery Options (UK)
Orders received by 15.00 (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK.
Orders received by 15.00 (GMT) on a Friday will be despatched the same day for delivery the following Monday (Excluding Bank Holidays) almost anywhere in the UK.
We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details below. Orders received by 13.00 (GMT) on a Friday can be despatched the same day for Saturday and Sunday delivery almost anywhere in the UK.
Standard Next-Day Delivery (Nominated Delivery)
Sent with one of our trusted couriers, it will arrive upon the date you nominate on the calendar.
Price: Free on any orders over £50! Orders under £50 have a £5 delivery charge for next-day delivery.
Saturday Delivery (Nominated Delivery)
Sent with one of our trusted couriers on a Saturday.
Sunday Delivery (Nominated Delivery)
Please note this is only available on certain products.
- No deliveries will be made on Bank Holidays.
- Fresh Food can only be delivered to UK locations on a Tuesday through to Saturday (no Monday or Sunday deliveries) as we cannot guarantee to our satisfaction that they will remain chilled during transit over the weekend. Please ensure that the recipient is available to receive their gift as we cannot be responsible for these products if we are unable to complete first time delivery. All hampers containing fresh food must be signed for upon delivery. We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address. All fresh food needs to be opened and refrigerate upon immediate receipt of delivery to ensure that the contents remain safe to consume.
- Letterbox Gifts are delivered using Evri , so we cannot guarantee a precise delivery date for these gifts.
What If My Goods Have Been Damaged in Transit or Lost?
If the recipient receives a hamper that has been damaged in transit we guarantee to replace the goods as long as we are informed within 48 hours of delivery and proof with photos.
If the damaged goods are refused by the recipient the carrier will automatically return them to us.
If the damage is not immediately evident the recipient should retain the goods for inspection and returned at our expense if necessary.
We will replace goods lost in transit provided that we are notified within 28 days of the required delivery date.
What Happens If My Recipient Isn't in When Delivery Is Attempted?
If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that redelivery or collection can be arranged at a convenient time.
If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days or may try to redeliver.
Our carriers are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.
If the carrier for your particular parcel / location is Parcelforce, the parcel may be taken to a local post office so that your recipient may collect in person.
Again, the parcel will be returned to us after a period of time if the recipient fails to respond to the card and collect the parcel from the designated post office.
Unfortunately, we are unable to pass on door codes to the carriers. If you’re recipient address is located at a property where a code is required, we suggest you arrange for either the recipient to be in on the day of delivery, or send to an alternative address.
Will The Carrier Leave The Hamper in a Safe Place If The Recipient Isn't There?
Although we prefer all our hampers to be signed for upon receipt, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it.
We consider this to be in the best interests of the recipient.
Do You Deliver Hampers On Time?
We do our absolute utmost to deliver each and every hamper and gift on time but sometimes this final link in the chain doesn’t quite match up to our incredibly high standards.
This could be for a number of reasons including address accuracy, mis-sorting at delivery hubs and, of course, occasionally adverse weather conditions can also clog up delivery networks.
How Do I Track My Delivery?
If you place your order online you can track your order by our Tracking Page. If you placed your order via our call centre, we will be happy to track your order upon request.