Frequently Asked Questions
Our customer services team will be more than happy to answer any other questions about our products, shipping, returns, etc. We normally respond within 24 hours. Visit our contact us page to get in touch with us.
Do You Offer Free Delivery?
All of our delivery options are completely free if your order is over £50, if your order is below £50, it is a flat £5 next-day delivery fee. When you add to cart the hamper of your choice, you can choose which day you would like to send it to an address within the United Kingdom.
How Can I Track My Order?
Can I View My Order(s)?
I've Received a Boyd Hamper – How Do I Know Who Has Sent It?
Can I Add a Gift Message To My Hamper?
Can I Place A Large Corporate Order?
What Information Do I Need to Place an Order?
We recommend that you have the following information at hand before placing your order:
- Quantity of each hamper or gift
- Required delivery dates
- Full name and address (including postcode) of the recipients
- The gift message you wish to include in each hamper
- Your payment card details
Can I Order Over The Phone?
Can I Send You My Order via Email?
Can I Send a Hamper Overseas?
Can I Re-Set My Password?
What If I Need to Cancel My Order?
We operate a ‘No Quibble’ policy for cancellation to allow you a cooling off period after placing your order. If you would like to cancel your order you can call our sales team and they will be able to action the cancellation.
If the order has already been dispatched, I'm afraid you cannot cancel the order until the goods are returned and not damaged.
Do You Have Any Voucher Codes?
We do! This code changes regularly and is only applicable to use on the Boyd Hampers website. Please signup to our newsletter to get the discount code.
This is a BH dedicated code only, we will not honour any affiliate commissions for orders that use this code.